Refund Eligibility

Perkfountain aims to offer flexible and transparent refunds. Refund eligibility depends on the service purchased and the timing of your cancellation request.

• For hotel stays cancelled at least 72 hours before arrival, you receive a full refund excluding any service fees.
• Bookings for entertainment shows and events are refundable up to 7 days prior to the event date.
• Packages that include casino activity chips are not refundable once they have been issued, as per industry regulations.

Cancellation Process

To request a cancellation, please contact our reservations team at +61 4 5327 6089 or email {{ EMAIL }}. You will need to provide your booking reference and the details of your original transaction.

If you cancel less than 72 hours before check-in, the room type’s first night is charged as a cancellation fee. No-shows are non-refundable.

Refund Method & Timelines

Approved refunds are issued within 10 business days after we confirm the cancellation details. Refunds will be processed to the original payment method used at the time of purchase.

If you paid via a third-party platform (e.g., an online travel agent), that platform’s refund policy may apply. For direct bookings, we will provide appropriate documentation for your records.

Non-Refundable Services

The following are not eligible for a refund:

• Pre-order spa or dining gift certificates that have been fully redeemed
• Special event deposits paid for private parties
• Gaming or casino-related transactions – these are subject to the responsible gaming framework and cannot be reversed

We encourage all guests to confirm the details of their package before confirmation.

Exceptional Circumstances

If your cancellation is due to a medical emergency, flight cancellation, or natural disaster, our team will approve an exceptional refund or an alternative travel credit. Supporting documentation may be required.

For assistance, contact our customer care team at {{ EMAIL }} or visit 108 St Georges Terrace, Perth WA 6000, Australia.