Introduction

This Privacy Policy explains how Perkfountain ("we", "us", "our") collects, uses, and protects your personal information when you interact with our website, hotel, resort, and entertainment services. We are committed to safeguarding your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website and services, you consent to the practices described in this policy. If you do not agree with any part, please discontinue your use of our site and services.

Information We Collect

We collect information that is reasonably necessary for our functions and activities, including:

  • Personal identification details (name, email address, phone number, and postal address)
  • Reservation and booking preferences, including stay history
  • Payment information (processed by secure third-party providers)
  • Device information (IP address, browser type, and operating system)
  • Communication preferences and feedback you provide

We may also collect sensitive information (such as health-related needs for accessible accommodation) where you provide it voluntarily and where permitted by law.

How We Use Your Information

Your personal information is used to:

  • Process reservations and manage bookings
  • Deliver personalised experiences at our hotel, resort, and casino environment
  • Communicate about promotions, events, and offers that may interest you
  • Improve our website, services, and security
  • Comply with legal obligations, including responsible gaming measures

We do not use your information for purposes unrelated to those for which it was collected without your consent, unless required by law.

Disclosure of Your Information

We may share your personal information with:

  • Service providers who assist with payment processing, IT infrastructure, and marketing
  • Professional advisors (e.g., legal or financial consultants) when necessary
  • Regulatory bodies or law enforcement where mandated by Australian law
  • Third parties involved in the sale or merger of all or part of our business

All parties are bound by contractual obligations to maintain the confidentiality and security of your information.

Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate or incomplete data
  • Ask for deletion (in certain circumstances)
  • Opt out of marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at {{ EMAIL }} or call +61 4 5327 6089. We respond to all request within 30 days.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please write to 108 St Georges Terrace, Perth WA 6000, Australia or reach out at {{ EMAIL }}. We regularly review this policy and may update it from time to time.